FAQ'S

General Questions

You can place quoted cases on cover yourself by clicking the ‘Purchase Policy’ button. All documents will be created automatically and sent to you straight away. You can also email the documents to yourself at a later date or download them as PDF files.

Yes. All of our schemes are set up to cater for business in Northern Ireland and the Channel Islands and IPT will be calculated automatically for based on the location. 

No, we do not require a minimum commitment from our brokers in order to keep an agency open although increased commissions are available depending on support. 

Just click here to apply for an agency online. A member of the team will then be in touch to talk you through our products. 

A ‘Requote’ or ‘Copy Quote’ will create a brand new case rather than changing the existing one. If your case referred the first time you processed it, it will refer if you ‘Requote’ it as well. In order to make changes once a quote has been processed, please add a note to the case and we will do it from our end. Alternatively, you can send an email to info@choiceinsuranceagency.com, give us a call on 01702 411 200, or use the ‘contact us’ form on our website.

There are a number of ways to search for a case on the system. You will see Status, Client and Scheme fields at the top of the list of cases which can be used to search for a client by Name, ID or postcode.

You can also type the case reference number into the ‘Jump to Record’ box on the right of the screen.

Please make sure to select the correct record type or select ‘All records’ from the Status dropdown before searching using the client field.

No, you can have as many login accounts as your company needs.

We offer automated, on-line quotes for the following products online here:

  • Residential Let Property
  • Household including Mid Net Worth
  • Office Package
  • Retail Package
  • Professional Indemnity
  • Tools
  • General and Contractors Liability
  • Unoccupied Property
  • Legal Expenses

We can also quote for the following products:

  • Commercial Combined 
  • Commercial Property Owners
  • Contract Works
  • D&O
  • Social Welfare
  • Scheme business   

Most cases will be quoted automatically by the system with full documentation being emailed immediately. If a case does refer, we aim to respond in under 2 hours. 

Policy wordings and summaries for each scheme can be found under ‘Useful Documents’. Also, when a policy is purchased, documents are created and a copy of the wording will be sent along with the other documents.

We only deal with UK regulated and approved insurers of ‘A’ rating or above.

Our current panel consists of:

  • Ageas Insurance Ltd 
  • Allianz Insurance PLC. 
  • Amlin Syndicate (Lloyds) 
  • ARAG PLC. (legal expenses product Underwritten by Brit Syndicate (Lloyds)) 
  • Arch Insurance Company (Europe) Ltd 
  • Argenta Syndicate (Lloyds) 
  • Faraday Syndicate (Lloyds) 
  • International General Insurance Co. Ltd. (IGI) 
  • Pinnacle Insurance PLC. 
  • RSA Insurance Group PLC. 

Household

Yes – we can write both standard and non-standard business including:
  • CCJ’s
  • Convictions
  • Heavy claims
  • Business use
  • Non standard construction
  • Underpinned
If you are not sure, just give us a call.

We currently write up to £1M buildings and £100,000 contents on our standard and non standard household product. Properties with larger sums insured can be written on our mid-high net worth product.

Residential Let

Cover for Trace and Access is included in all of our let policies: Residential Let – £1,000 Commercial Property Owners – £10,000

£5,000 worth of contents is given free for professional/retired let tenants under our Residential Let scheme.

Typing £5,000 into the contents box when getting a quote will just mean that the system will give the cover for free, you won’t ‘double’ the cover and end up with a sums insured of £10,000. If you leave the box as £0 that’s fine too, the system will automatically add you £5,000 worth of free contents cover where applicable.

Commercial Property Owners

Yes, our commercial property owners scheme allows you to add any number of properties to a quote. Just click the add button on the Premises Specific Cover page to add a new property.

We can write unoccupied residential or commercial property via our online trading platform. We offer either FLEA or full cover and can provide 3 and 6 month policies if required.

Click here for more details.

We can write unoccupied residential or commercial property via our online trading platform. We offer either FLEA or full cover and can provide 3 and 6 month policies if required.

Click here for more details.

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Choice Insurance Agency Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (http://www.fca.org.uk/register) under reference 300183.
We are an Underwriting Agency working in partnership with key brokers around the UK to place quality business with our panel of leading insurers.
Registered in England number 4420555. Registered office: Suite 3, 4a Southchurch Road, Southend-on-Sea, Essex, SS1 2NE.

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