Householders with blocked drains are being warned to think twice before employing claims management companies (CMCs) to process a claim.
The insurance company Direct Line says that more than half the claims being made by such firms are “invalid, inflated or fraudulent”.
Many people have cover for blocked drains as part of their home insurance.
However, sometimes a CMC will offer to handle the claim for them, charging a significant sum.
Direct Line says some people end up paying thousands of pounds to such companies when they could contact their insurance company for free.
The firm says there has been a sharp rise in the number of claims being made for blocked drains.
In the first quarter of 2017, it estimates the number increased by 22% compared to 2016, with no apparent or logical explanation.
Hefty cost
It’s thought that in some cases, unscrupulous drainage firms are selling details of their clients to CMCs.
Those CMCs then approach the householder and ask them to sign a bit of paper, typically promising to give the management company 10% of the eventual insurance payout.
Direct Line says that in some cases, people can also be confused about whether they are dealing with a drain repair company or a CMC.
“It is important that vulnerable customers who have an issue with their property are not taken advantage of by companies that are looking to profit from their misfortune,” said Katie Lomas, director of Direct Line Home Insurance.
“Fraudulent and inflated claims drive up the cost of policies for all consumers. Anyone that thinks they may need to make a claim on their insurance policy should contact their provider directly.”
As part of its research, Direct Line examined more than 2,000 drainage claims made in the last year. It found that 54% of them had been inflated or were invalid, costing UK insurance companies £2m.
